Contact Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to flag an issue with a bonus offer? This page explains what we can help with and the best way to reach us.
What we can help with
Online Casino Ireland is an independent review and comparison site for online casinos available to players in Ireland. We're not a casino ourselves, so we can't process deposits, withdrawals, account verification or bonus claims — those requests need to go directly to the operator in question, usually through the live chat or support email on their own site.
Where we can genuinely help is with things like:
- Corrections or updates to information on a review, bonus offer or comparison table
- Questions about how we rate and rank the casinos listed on the site
- Feedback on a casino you've used that you think other Irish players should know about
- Reports of a broken link, an outdated offer, or a detail that no longer matches what an operator is advertising
- General queries about how the site works or how we make money
What we can't do
Because we don't operate any of the casinos featured on this site, there are some things that fall outside what we can sort out for you:
- Withdrawing funds, unlocking accounts or resolving disputes with a specific casino — this has to go through that operator's own customer support
- Applying a bonus code or free spins offer to your account
- Verifying identity documents or KYC checks for a casino you've signed up with
- Guaranteeing the outcome of a complaint made to an operator or a regulator
If your issue is with a specific casino, check the terms and contact details on that operator's own site first. For general concerns about gambling behaviour, our Responsible Gambling page has information and support resources worth reading.
How our reviews and rankings work
A fair few of the messages we get are about how a particular casino ended up ranked where it is, or why a bonus looks different from what's shown elsewhere. In short: our editorial ratings are based on factors like licensing, game selection, payment options, payout speed and the clarity of bonus terms. Commission from affiliate partnerships never decides position on this site — a casino paying us more doesn't move it up the list. If you think we've got a detail wrong on a specific offer, that's exactly the kind of thing worth flagging.
Before you get in touch
A few quick checks that might save you a message:
- If your query is about a bonus term, wagering requirement or payment method, check the operator's own terms and conditions page — headline offers can change without much notice
- If you're unsure whether a site is right for you, our Non Gamstop Casinos UK 2026 guide covers a related category of sites and may answer questions about availability and eligibility
- If your question is about how this site itself operates, our Terms and Conditions page sets out the ground rules
- If you want background on who runs the site and why, the About Us page covers that
A note on responsible gambling
If you're getting in touch because gambling has stopped being enjoyable or is causing difficulty, please know that support is available and reaching out is a reasonable first step. We're not equipped to provide counselling ourselves, but our Responsible Gambling page lists resources aimed at players in Ireland, including tools that operators offer for setting deposit limits, time-outs and self-exclusion. Every legitimate casino should offer these controls, and using them isn't a sign of failure — it's just good practice for anyone who plays.
Response times
We aim to get back to genuine queries as quickly as we reasonably can, though response times can vary depending on volume. We don't offer live chat or phone support — this is a review and comparison site, not a casino, so our contact channel is set up for written queries rather than urgent account issues. If your matter is time-sensitive and involves an active casino account, contacting that operator directly will almost always be faster.